Assistant Front Office Manager – ibis, ibis Styles, ibis budget Dubai

Job Description: We are seeking an enthusiastic and guest focused Assistant Front Office Manager to join our team in Dubai Deira and Gold District Cluster. In this pivotal role, you will oversee the daily operations of our Front Desk, ensuring exceptional guest experiences and smooth hotel operations.

Supervise and mentor Front Desk Supervisors, Duty Managers and Front Desk Agents, providing guidance on proper guest registration, check-out procedures and overall customer service
Manage team rosters and assign tasks to team members based on occupancy fluctuations and operational needs
Oversee the pre-registration process for VIPs and special requests, ensuring proper room assignments and departmental notifications
Conduct daily pre-shift meetings to brief team on important information and set priorities for the day
Handle complex guest inquiries and resolve any issues to ensure complete guest satisfaction
Monitor and maintain the accuracy of various logbooks and reports related to Front Office operations
Collaborate with other departments to ensure seamless communication and service delivery
Participate in ongoing training initiatives to improve team performance and maintain service standards
Assist in managing the Front Office budget, including cash handling, deposits, and financial reporting
Implement and uphold hotel policies and procedures, ensuring compliance with industry standards and local regulations
Step in to perform front desk duties as needed, demonstrating a hands-on approach to leadership

Assistant Front Office Manager Qualifications

At least 2 to 3 years of experience in this position in the hotel industry
Excellent communication and customer relations skills.
Leadership and ability to motivate a team.
Proficiency in hotel management software and standard office applications
Flexibility to work various shifts, including weekends and holidays
In-depth knowledge of hotel operations, services, and facilities
Ability to work effectively in a multicultural environment

To apply for this job please visit smrtr.io.