Front Office Team Leader

Front Office Team Leader/Supervisor – Nehal Hotel, Abu Dhabi

Nehal Hotel Abu Dhabi is seeking an enthusiastic and experienced Front Office Team Leader/Supervisor to lead our front office team in delivering exceptional guest experiences. This is an exciting opportunity for professionals with a passion for hospitality and guest service.

Position: Front Office Team Leader/Supervisor
Location: Nehal Hotel, Abu Dhabi

Key Responsibilities:

• Supervise the daily operations of the front office, ensuring smooth and efficient check-in, check-out, and guest services.
• Lead and motivate the front office team to provide outstanding service and create a welcoming atmosphere for guests.
• Handle guest inquiries, complaints, and special requests in a timely and professional manner.
• Ensure adherence to hotel policies, procedures, and standards, particularly in guest service and front office operations.
• Coordinate with other departments (Housekeeping, F&B, etc.) to ensure seamless guest experiences.
• Assist in training and developing new front office staff, fostering a positive team environment.
• Manage and optimize room availability, reservations, and occupancy to maximize revenue.
• Ensure front office equipment and systems are maintained and in good working order.

Requirements:

• Proven experience as a Front Office Team Leader or Supervisor in a hotel environment.
• Strong leadership, organizational, and communication skills.
• Ability to handle pressure and solve problems efficiently.
• Excellent guest service skills with a passion for delivering memorable experiences.
• Proficiency in hotel management software and MS Office.

Interested candidates may share their CV.