Guest Service Agent (Russian Speaking)

Job Overview: As a Guest Service Agent, you will be the first point of contact for our guests, delivering warm welcomes and seamless service experiences. In this front-facing role, you will play a vital part in shaping guest impressions and ensuring every arrival, stay, and departure is handled with professionalism and personal care. Russian fluency is essential to communicate with our international clientele and deliver a personalized experience.

Location: Mileo, The Palm – Dubai, UAE
Department: Front Office
Reports To: Front Office Supervisor / Manager

Guest Service Agent Responsibilities:

• Greet and welcome guests with professionalism and hospitality

• Manage check-in and check-out procedures efficiently

• Handle guest inquiries, requests, and complaints with care and attention

• Provide accurate information about hotel facilities, promotions, and local attractions

• Coordinate with other departments (housekeeping, concierge, engineering) to fulfill guest needs

• Ensure compliance with hotel policies and procedures

• Maintain accurate guest records and reservations using the property management system

• Communicate in fluent Russian and English with guests and team members

Guest Service Agent Requirements:

• Fluent in Russian (spoken and written)

• Minimum 1 year of experience in Front Office or Guest Services (hotel industry preferred)

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Proficiency in PMS software (Opera or similar) preferred

• Ability to work flexible shifts, including weekends and holidays