By | April 1, 2024

Website EL&N LONDON Dubai

Hostess/Waiter Job Description

EL&N LONDON Dubai Festival City Mall is currently seeking enthusiastic and customer-focused individuals to join our team as Hostess/Waiters. The Hostess/Waiter will be responsible for providing exceptional customer service to guests, assisting with seating, taking orders, serving food and beverages, and ensuring a pleasant dining experience.


  • Greet guests as they arrive at the restaurant, seat them in an organized and timely manner, and provide menus.
  • Assist guests with menu selections, answer questions about menu items, and make recommendations based on guest preferences.
  • Take food and beverage orders accurately and relay them to the kitchen and bar staff promptly.
  • Serve food and beverages to guests in a professional and efficient manner, ensuring accuracy and presentation.
  • Monitor guest satisfaction throughout the dining experience, address any concerns or requests promptly, and ensure a high level of customer satisfaction.
  • Assist in setting and resetting tables, maintaining cleanliness and organization in the dining area, and ensuring compliance with health and safety standards.
  • Handle cash and credit card transactions accurately and efficiently, process payments, and provide receipts to guests.
  • Assist in opening and closing duties, including preparing the restaurant for service, cleaning and sanitizing work areas, and reconciling cash drawers.
  • Collaborate with other team members to ensure smooth and efficient operations and contribute to a positive work environment.


  • Previous experience in a similar role in the hospitality industry, preferably in a restaurant or food service environment.
  • Excellent communication and interpersonal skills, with a friendly and outgoing personality.
  • Strong customer service orientation and a desire to exceed guest expectations.
  • Ability to work effectively in a fast-paced environment and handle pressure during busy periods.
  • Attention to detail and the ability to multitask while maintaining a high level of accuracy.
  • Flexibility to work evenings, weekends, and holidays as required.

How to Apply: To express your interest and apply for the Hostess/Waiter position, please send your resume.

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