Telephone Operator (Arabic speaking)

Telephone Operator: Mileo, The Palm Dubai – a premier destination of elegance and refined hospitality – is seeking a professional and service-driven Arabic-speaking Telephone Operator to be the first point of contact for our guests and clients over the phone. As the voice of the hotel, you will play a critical role in shaping the guest experience through exceptional communication and service delivery.

Telephone Operator Responsibilities:

• Answer and route all incoming calls promptly and professionally.

• Provide accurate hotel information, handle guest inquiries, and manage wake-up call requests.

• Liaise with all hotel departments to ensure seamless communication and guest satisfaction.

• Log and report maintenance requests and emergency situations appropriately.

• Uphold the brand’s service standards and contribute to a warm, welcoming environment.

Telephone Operator Requirements:

• Fluent in Arabic and English (spoken and written).

• Prior experience in a luxury hotel or hospitality contact center preferred.

• Excellent communication and interpersonal skills.

• Familiarity with telephone systems and hotel management software (Opera knowledge is a plus).

• Calm, composed, and well-groomed with a pleasant telephone etiquette.

• Flexible to work in shifts, including weekends and public holidays.

🌴 Why Join Mileo, The Palm Dubai?

• Work with a dynamic, multicultural team in one of Dubai’s most prestigious locations.

• Competitive compensation and benefits.

• Career development and growth opportunities within the Mileo Hotels brand.

📩 Interested candidates can send their updated CV.
📌 Please mention “Telephone Operator – Arabic Speaking” in the subject line.