Front Office Manager

Job Description: Diyar Al Madina Co. is seeking an experienced and customer-focused Front Office Manager to lead the front office operations and ensure a seamless guest experience. The ideal candidate will be responsible for overseeing the reception, guest services, and reservations while maintaining high service standards.

Job Title: Front Office Manager

Company: Diyar Al Madina Co.
Location: Saudi Arabia

Front Office Manager Key Responsibilities:

• Supervise and manage all front office staff, including receptionists and concierge personnel.
• Ensure smooth check-in and check-out procedures, maintaining excellent customer service.
• Handle guest inquiries, complaints, and special requests professionally.
• Oversee room reservations, ensuring accuracy and efficiency.
• Monitor front office operations to maintain high service standards.
• Train, motivate, and develop the front office team to enhance performance.
• Collaborate with other hotel departments to ensure seamless operations.
• Manage budgets, expenses, and financial reporting for the front office department.
• Ensure compliance with hotel policies, procedures, and industry regulations.

Requirements:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum of 3-5 years of experience in front office management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and reservation systems.
• Ability to handle stressful situations and provide outstanding customer service.
• Fluency in English; knowledge of Arabic is an advantage.

How to Apply:

Interested candidates are encouraged to submit their resumes via email.

Join Diyar Al Madina Co. and be part of a growing team dedicated to delivering exceptional hospitality services!