By | February 12, 2024
Waitress

Website Ramee Grand Hotel & Spa

Ramee Grand Hotel & Spa, located in Seef, is currently seeking dedicated and customer-oriented Outlet Waitresses to join our dynamic team. As an Outlet Waitress, you will play a key role in delivering exceptional dining experiences to our guests while ensuring efficient service delivery in our outlets.

Outlet Waitress Job Description

Responsibilities:

  1. Greet guests warmly upon arrival, escorting them to their tables and presenting menus.
  2. Provide detailed information about menu items, including specials and recommendations, and assist guests in making informed dining choices.
  3. Take accurate food and beverage orders from guests, entering them into the point-of-sale system promptly and efficiently.
  4. Deliver orders to the kitchen and bar staff, ensuring timely preparation and presentation of food and drinks.
  5. Serve food and beverages to guests in a courteous and attentive manner, adhering to service standards and guest preferences.
  6. Monitor guest satisfaction throughout their dining experience, addressing any concerns or special requests promptly and effectively.
  7. Anticipate guest needs and proactively offer assistance, such as refilling drinks, clearing tables, and providing additional utensils or condiments.
  8. Collaborate with kitchen and bar teams to coordinate order timing and ensure seamless service flow.
  9. Maintain cleanliness and orderliness of the dining area, including tables, chairs, and service stations, following established hygiene and sanitation protocols.
  10. Process guest payments accurately, handling cash, credit cards, and other forms of payment in compliance with hotel policies and procedures.
  11. Assist in setting up and breaking down dining areas before and after service, ensuring readiness for the next shift.
  12. Attend training sessions and meetings as required to stay informed about menu updates, service standards, and hotel policies.

Requirements:

  • Previous experience as a Waitress or in a similar role within the hospitality industry is preferred.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
  • Strong customer service orientation and a positive attitude, with a genuine desire to exceed guest expectations.
  • Ability to work efficiently in a fast-paced environment, multitasking and prioritizing tasks as needed.
  • Flexibility to work evenings, weekends, and holidays as required by the business needs.
  • Attention to detail and accuracy in order taking, order delivery, and payment processing.
  • Basic knowledge of food and beverage operations, including menu items and ingredients.
  • Fluency in English is required, and proficiency in additional languages is an advantage.

If you are passionate about delivering exceptional service and creating memorable dining experiences for guests, we invite you to apply for the Outlet Waitress position at Ramee Grand Hotel & Spa, Seef. Please submit your CV.

We thank all applicants for their interest in joining our team, but please note that only shortlisted candidates will be contacted for further consideration. Thank you for considering a career with us!

To apply for this job email your details to hrm.bh@rameehotels.com